WE HAVE EXPERIENCED A VERY HIGH DEMAND ON OUR TELEPHONE LINE OVER THE PAST 12 MONTHS PLEASE BE PATIENT WITH US WE ARE LOOKING FOR SOLUTIONS TO THIS PROBLEM. THE PRACTICE IS IN DISCUSSIONS WITH THE LANDLORD AND THE LOCAL NHS BODY ABOUT IMPLEMENTING A NEW PHONE LINE WHICH WILL BENEFIT THE PATIENTS AND THE STAFF. THANK YOU FOR YOUR UNDERSTANDING.
PATIENTS CAN HELP BY REDUCING THE NUMBER OF CALLS BY:
Accessing Care at the Chemist
Requesting repeat medications online or by handing the repeat medication slip to reception (the practice does not take repeat prescription requests over the phone, although there are exceptional circumstances)
If you have not received a hospital appointment - contact the hospital appointments line in the first instance - the number can be found on your choose and book letter
If you have an issue with housing - contact local housing service for example SLH - 0330 303 3000
If you have financial or legal issues - contact CAB